How to Register a Complaint in NADRA Online?

NADRA Centralized Complaint Management System (NCCMS)

“NCCMS allows applicants to register their complaints without visiting to NADRA Centers.”

NADRA launched its online complaint management system that makes it possible to submit your issue within a few clicks. The newly integrated system provides more value to its customer.

Traditional Methods to Register Complain

  • Via Social Media (Facebook, Twitter, etc.)
  • Pakistan’s Citizen Portal
  • Manually Written on Paper
  • Walk-in Visitors

Previously, customer reports were managed through all of these channels. The gathered applications cause delayed responses. However, these problems have been resolved now.

Features of NCCMS

  • Improved Customer Experience
  • Simple and Easy
  • Efficient and Effective Processing
  • Status Tracking
  • 27/4 Support 📞

Complaints regarding documents

  • National Identity Card
  • Child Registration Certificate
  • Family Registration Certificate
  • Vaccination Certificate
  • Sehat Card

How to register your complaint using NCCMS:

Step-1: Click on the New Complaint

Step-2: Enter the required data in cells

Step-3: Select category & type details

Step-4: Tap on Launch Complaint

Step-5: Your Complaint is successfully registered

Other Ways

Special Features

Applicants get a reliable experience with this system because if a complaint is not resolved in due time, it is automatically forwarded to Chairman NADRA.

Also Read: How to Track Status of NADRA Registered Complaint?

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Does Nadra doesn’t deal with the complaints registered via helpline or official social media page?
No, all complaints are addressed and resolved on a priority basis.
How to get the status of my complaint via helpline?
Yes, you can track it by telling the tracking number to the customer representative.
What if I lost my Nadra receipt?
Directly contact the helpline 1777 they will suggest a better solution for it.

5 thoughts on “How to Register a Complaint in NADRA Online?”

    • Complaint Number



      Sajid Iqbal

      Complaint Type Citizen Number

      NICOP/Smart NICOP

      Tracking ID


      Complaint Details

      Dear Sir/Madam I applied for NICOP in August 2022 and its almost 6 months and I am still waiting for the document to be delivered. The NADRA has already completed the inquiry and verification process but I am still suffering an Identity crises due to the delays at the part of NADRA Kindly expedite the process and deliver my card at the earliest Looking forward to hear from you at the earliest possible Best regards SAJID IQBAL

      Complaint Launch Date


      • Kindly, approach Nadra Helpline or Nadra Center directly to get your issue resolved. Also, never share your details in the comments section.


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