NADRA Centralized Complaint Management System (NCCMS)
“NCCMS allows applicants to register their complaints without visiting to NADRA Centers.”
NADRA launched its online complaint management system that makes it possible to submit your issue within a few clicks. The newly integrated system provides more value to its customer.
Traditional Methods to Register Complain
- Via Social Media (Facebook, Twitter, etc.)
- Pakistan’s Citizen Portal
- Manually Written on Paper
- Walk-in Visitors
Previously, customer reports were managed through all of these channels. The gathered applications cause delayed responses. However, these problems have been resolved now.
Features of NCCMS
- Improved Customer Experience
- Simple and Easy
- Efficient and Effective Processing
- Status Tracking
- 27/4 Support 📞
Complaints regarding documents
- National Identity Card
- Child Registration Certificate
- Family Registration Certificate
- Vaccination Certificate
- Sehat Card
How to register your complaint using NCCMS:
Step-1: Click on the New Complaint
Step-2: Enter the required data in cells
Step-3: Select category & type details
Step-4: Tap on Launch Complaint
Step-5: Your Complaint is successfully registered
Other Ways
- Via Helpline for Mobile Users 1777
- Via Helpline for users 051-111786100
- Facebook Page
- Twitter Page
Special Features
Applicants get a reliable experience with this system because if a complaint is not resolved in due time, it is automatically forwarded to Chairman NADRA.
